Job Description

SUMMARY

Coordinate support services in an effort to meet the physical, emotional, and social needs of each individual client on an ongoing basis. 

 ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Provide crisis intervention services as needed to the clients and direct care staff.
  2. Provide one-on-one support to clients in crisis as identified.
  3. Collect and analyze all step system paperwork.
  4. Monitor, assist and lead Professional Crisis Management implementation, providing in-home consultation to direct care staff.
  5. Oversee and approve movement of children between homes and off site.
  6. Serve as the point of contact for all on-site activities.
  7. Assist the Direct Care Staff with the coordination of transportation.
  8. Provide coordination for behavioral support during tutoring.
  9. Conduct monthly alarm checks.
  10. Participate in team meetings and case conferences as indicated.
  11. Assist the Program Managers with the oversight of staff schedules.
  12. Assist the Program Managers with budgetary items including processing receipts, preparing monthly reports and the distribution of monthly allowance.
  13. Conduct a monthly walk through of the homes to ensure compliance with all licensing and cleanliness standards.
  14. Provide support to the food management, home inventory and work order process as necessary.
  15. Provide coverage in the homes as needed.
  16. Serve as a role model for the children and their families.
  17. Provide crisis intervention services as needed to the clients and direct care staff on a 24-hour basis, alternating on-call coverage with other program staff.
  18. Establish and maintain positive relationships with ChildNet and other service providers, community agencies and governmental entities that are associated with the care and treatment of SOS clients.
  19. Respond to crises in a manner that serves to promote physical and emotional safety and well-being.
  20. Assist, substitute for, or help other staff when called upon to insure safety and continuity of coverage and care or treatment of SOS clients.
  21. Interact with clients, all agency staff and other individuals in a caring and professional manner.
  22. Exhibit behavior which conforms to the highest standard of ethics and professionalism.
  23. Attend required in-service trainings and other staff/program meetings as scheduled.
  24. Prepare and/or coordinate all required documentation and reports in an accurate, thorough, and timely manner.
  25. Maintain a complete and accurate understanding of all procedures relevant to the care and treatment of SOS clients.
  26. Be aware of, and implement all local and state requirements for the care and handling of clients, including the reporting of suspected abuse and/or neglect.
  27. Report all issues, concerns, problems, or situations that may adversely affect the welfare and safety of the clients, staff, or program to the Program Manager or Program Director in a timely manner.
  28. Perform other professional duties/tasks that may be assigned.

 

CORE VALUES

Staff must be willing to support, uphold and live out the core values of the agency –  

  1. We treat everyone with respect and dignity.
  2. We believe in an open exchange of clear communication.
  3. We are accountable fro ourselves, our children and one another.
  4. We maintain a nurturing, safe, secure and attractive environment.
  5. We accomplish our goals through teamwork.
  6. We uphold honesty and integrity which builds a foundation of trust.
  7. We are positive models for our children, one another and within the community.

 

TRAINING

  1. Attend a minimum of 40 hours of training each year. Supervisor may recommend additional training to improve skills in employee’s particular field.
  2. Maintain current certification in Professional Crisis Management and CPR/First Aid.

 

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED TO PERFORM THIS JOB

  • Must be able to work under tight schedules and possess the ability to handle pressure associated with deadlines.  Must be able to handle multi tasks.
  • Must possess strong interpersonal skills and the ability to establish effective working relationships with Board, Staff and Volunteers.  Must be a team player.
  • Must be willing to view challenges and change as opportunities for learning.
  • Must possess appropriate verbal and written communication skills.
  • Must comply with all agency standards, i.e., conduct, policies and procedures.
  • Must be willing to carry out the mission and vision of SOS Children's Villages - Florida, Inc., support the growth of the Agency, and carry out the goals of the Strategic Plan.
  • Must possess sensitivity to the cultural differences that are present among the organization’s service population.

 

SUPERVISORY RESPONSIBILITIES

Supervises Lead Direct Care Staff and Direct Care Staff.

 

CERTIFICATIONS, LICENSES, REGISTRATIONS

Current Florida Driver license.

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EDUCATION and/or EXPERIENCE

Bachelor's degree (B.A.) from a four-year college.

 

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business, periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.  Ability to effectively present information to multidisciplinary professionals.

 

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ration, and percent and to draw and interpret bar graphs.

 

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions.

 

Equal Opportunity Employer